Customer Contact Service Numbers
Contact Amazon Customer Services Phone Number
0871 789 5719
Contact Amazon Customer Services Phone Number

Updated on Feb 23rd, 2018

• Direct Contact Number:
    0871 789 5719
• HQ Address: Slough, Berkshire, SL1 1QP
• Opening Hours: Visit the official website below for your local open hours.
• Website:
Calls to 0870 & 0871 numbers cost 13p per minute plus your phone company access charge.

Amazon Services UK

Call 0871 789 2760 for complaints, orders, deliveries, shipping costs and all other enquiries.

Amazon Prime

Amazon Prime has continued to be a hit with members. Members love Amazon Prime it is one of the world's most popular subscription services with a 50% increase in members globally in 2014. Tens of millions of Prime members enjoy fast, free unlimited shipping on more than 20 million items, as well as unlimited streaming of tens of thousands of movies and TV episodes, more than one million songs, more than one thousand playlists and hundreds of stations with Prime Music, early access to select Lightning Deals all year long, free secure, unlimited photo storage in Amazon Cloud Drive with Prime Photos and access to more than 800,000 books to borrow with the Kindle Owners' Lending Library.

Prime isn't done improving on its original fast, free shipping promise either. Members in more than 500 cities also receive unlimited Free Same-Day Delivery on more than a million items. In addition, Prime members in cities across the UK receive one and two hour delivery on a selection of tens of thousands of everyday essentials with the dedicated Prime Now mobile app. Lots of early reviews read like this one, "In the past six weeks my husband and I have made an embarrassing number of orders through Amazon Prime Now. It's cheap, easy, and insanely fast." We've launched in cities across the country and more cities are coming soon.

Amazon Marketplace
Selling on Amazon Marketplace enables individuals and businesses of all sizes to reach hundreds of millions of customers instantly when they sell their products on Amazon. Sellers on Amazon can list their products with no listing fee and have their products featured right alongside items carried by Amazon.

Marketplace's early days were not easy. First, we launched Amazon Auctions. Not many customers came. Auctions transformed into zShops, which was basically a fixed price version of Auctions. Again, no customers. But then we morphed zShops into Marketplace. Internally, Marketplace was known as SDP for Single Detail Page. The idea was to take our most valuable retail real estate our product detail pages and let third party sellers compete against our own retail category managers. It was more convenient for customers, and within a year, it accounted for 5% of units. Today, more than 46% of our units are sold by third party sellers worldwide.

Prime Now
Prime Now is a way for customers to get one hour delivery on thousands of items. Initially launched in London, the programme has expanded to other cities across the UK; with more to come.

Customers download the Prime Now App and can order items seven days a week.

Prime members can download the Prime Now app, available on iOS and Android devices, and will be notified when the service is available in their local area.

Amazon Kindle
Kindle is designed from the ground up for reading. Amazon launched first the Kindle in the UK in July 2010 with the vision of offering every book, ever written, in any language, all available within 60 seconds. We spent more than three years building the original Kindle a first of its kind portable reader that looked and read like real paper, even in bright sunlight.

Since then, we have introduced seven generations of Kindle ereaders, making them smaller, lighter, faster, and even more like a piece of paper. Today, Kindle is available to readers all around the world, and offers a vast selection of millions of books that you can download and start reading in less than 60 seconds.

Prime Air
Amazon Prime Air is a future delivery system that will get packages to customers in 30 minutes or less using small unmanned aerial vehicles. With Prime Air, we're developing a system that is safe, environmentally sound and enhances the services we already provide to millions of customers.

Today, we are rapidly experimenting and iterating on Prime Air inside our next generation research and development labs, working to make our vision a reality. It may sound like science fiction, but it's real. Putting the system into service will take some time, but one day, seeing Prime Air vehicles will be as normal as seeing mail trucks on the road.

Frustration-Free Packaging
Amazon Frustration Free Packaging is a multi year initiative designed to alleviate 'wrap rage' the frustration of trying to free a product from a nearly impenetrable package. Using recyclable boxes that are easy to open and free of excess materials such as hard plastic clamshell cases, plastic bindings, and wire ties, Amazon Frustration Free Packaging is designed to be opened without the use of a box cutter or knife and will protect your product just as well as traditional packaging.

The product is exactly the same we've just changed the packaging.

In addition to making packages easier to open, a major goal of the Frustration-Free Packaging initiative is to be more environmentally friendly by using less material. It will take many years, but our vision is to offer our entire catalogue of products in Frustration-Free Packaging.

Amazon FireTV
Customers love Fire TV's voice search feature. Customers no longer have to type on an alphabet grid they can simply speak the name of a movie, TV show, actor, director, genre, app, or game into the remote, and the results will instantly appear.

"Fire TV's impressive evolution of the TV-watching experience is a remote control that lets you quickly search a world of Internet video, game and app content with only your voice." -Wall Street Journal

Amazon Frequently Asked Questions (FAQ)
What can I return?
You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery for a full refund. During the holidays, items shipped by Amazon between November 1st and December 31st can be returned until January 31st.

Learn more about Return Policy

When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. Learn more about Return Estimates

Does Amazon offer replacements and exchanges?
Yes, you can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, we will ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or colour or for an item in your Cart.

Amazon Complaints UK

Amazon Complaints Procedure.
If you have already filled in a complaint form on the Amazon website, or you can't find the answer your query on the Amazon forums, ringing this number is the next step. Amazon UK does not have an email address for you to email, so talking to someone over the phone is the only form of contact beyond those two means. Once you have spoken to a member of staff at Amazon, your complaint should be dealt with within two weeks, depending on who your seller is.

Reasons to contact Amazon UK complaints:
• If you are unsatisfied with something on your Amazon UK account and wish to close it.
• If you are unhappy with service you have received via an Amazon UK seller.
• If you have been charged for something you didn't purchase and wish to complain to Amazon UK.
• If you wish to make a complaint about a certain product available on their site.
• If you are unsatisfied with the customer service that you have received previously through an Amazon UK seller or Amazon UK delivery driver.

Amazon complaints email address
If you wish to complain to Amazon UK but would rather email your complaint as to have it in writing, you can do so by visiting their help p


This website is a telephone directory/call routing service and is not in any way affiliated with any of the business entities listed. Please note that calls to our 0870 numbers cost 13p/minute and our 0871 numbers cost 13p/minute, plus your phone company's access charge where applicable. Our site also provides alternative numbers that include the official numbers as found in their respective websites and other sources.

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Contact Amazon on 0871 789 5719 for Amazon Complaints, Deliveries, Order Enquiries, Prime, Prime Air, Seller Central, Amazon Marketplace & Shipping costs.