Customer Contact Service Numbers
Virgin Media Customer Service Contact Numbers
0871 789 0560
Virgin Media Customer Service Contact Numbers

Updated on Feb 23rd, 2018

• Direct Contact Number:
    0871 789 0560
• HQ Address: Customer Services. Virgin Media. PO Box 333, Matrix Court, SWANSEA, SA7 9ZJ
• Opening Hours: Visit the official website below for your local open hours.
• Website:
Calls to 0870 & 0871 numbers cost 13p per minute plus your phone company access charge.

Virgin Media Customer Services

Call 0871 789 0560 for virgin media broadband, virgin media tv, moving home, loss of tv service, complaints & all other enquiries.

Virgin Media Broadband
Service Fault
View our videos on broadband troubleshooting
Virgin Troubleshooting Videos

Why can't I connect to the Internet?
1. Check to see if there's a known fault with the service The first thing to do is find out if there’s a known network outage (because of planned maintenance, for example). You'll need to have access to another internet connection to do this. You can also run some basic checks to try and fix the problem, and even book an engineer online if needed.

Go to our Service status area (available 24/7), and follow the on-screen instructions. Or, if you don't have access to another internet connection, you can get live service updates by calling 0871 789 0560

By the way, if you have more than one account with us, and so use more than one modem or Hub, you’ll need the MAC addresses of the devices. You can find these on the label on the underside of your Hub.

2. Try to connect to another web site If you can connect to other web sites, the problem will almost certainly be with the web site that returned the error message. Double-check that you have the right web site address, and have spelt it correctly.

Visit this link for More Help on connecting to the internet.

Slow broadband speed?
Top tips for broadband speeds
Getting the best Wireless Network Signal

Upgrade my package
Check for the latest offers by signing into your account here.

Virgin Media TV

Download out TiVo user manual
TiVo Help

TV Anywhere
Using Virgin TV Anywhere:
At Virgin Media, we love TV and we think you should be able to take it wherever you go. That’s why if you have our TV service you can now watch the best of the box on your computer, on your iOS device and on your Android mobile or tablet and the Amazon Kindle Fire and Fire Phone, wherever there’s a broadband or Wi-Fi connection in the UK. It’s called Virgin TV Anywhere.

Virgin TV Anywhere comes packed full of great features that you can use, in order to access all of these features you will need to do so on a registered device. Check Getting started with TV Anywhere for more details. Read More.

Loss of my TV service
You check your the service to your home using our online service, You can check you service by entering your post code below.
Service Status.

Picture keeps freezing
Channels missing
Reschedule engineer appointment

Virgin Media Customer Services Information & Links:

Virgin Media Landline:
Service fault or area outage
No dial tone or Noise on my line
Unwanted, nuisance or malicious calls

Virgin Media Mobile:
Mobile billing and payments
Upgrading my mobile phone or tariff
Report Lost or stolen phone
Keep your number

Moving Home:
Everything you need to know

Buying or Upgrading:
Joining Virgin Media
Upgrade my broadband, tv or phone package
Upgrade my mobile phone or tariff


This website is a telephone directory/call routing service and is not in any way affiliated with any of the business entities listed. Please note that calls to our 0870 numbers cost 13p/minute and our 0871 numbers cost 13p/minute, plus your phone company's access charge where applicable. Our site also provides alternative numbers that include the official numbers as found in their respective websites and other sources.

Recent Comments

cialis generico en mexico <a href="">cialis online</a> when is cialis generic in us <a href="h

Our purpose at is to supply our customers along with the best vaping knowledge achievable, helping them vape with style!. Located

cialis coupons printable 2015 <a href="">generic cialis</a> cialis generic price with prescription &l

cialis mail in rebate <a href="">buy generic cialis</a> coupon for cialis 20mg at cvs <a href="

cialis side effects bleeding <a href="">buy generic cialis</a> cialis tablets 20mg australia <a hr

Feel Free to leave a comment of your own.

Your Name:


Max Characters 150

Type the above number:


Call Virgin Media Customer Service on 0871 789 0560 for tv, broadband, installation, mobile, billing & payments, moving home, upgrading or changing tariff